InMyShoe calls his process the innovator’s method. It consists of four steps to solve high- uncertainty problems and turn insight into a successful innovation:
Step 1. Insight: savor surprises: questioning, observing, networking, and experimenting to search broadly for insights about problems worth solving.
Step 2. Problem: discover the job-to-be-done; Rather than starting with solutions, start by exploring the customers’ need or problem; the functional, social, and emotional job-to-be-done.
Step 3. Solution: prototype the MVP. Leverage theoretical and virtual prototypes of multiple solution dimensions. Iterate on each solution to develop a MVP and eventually a MAP.
Step 4. Business model: validate the go- to- market strategy. Once you’ve nailed the solution, you’re ready to validate the pricing strategy, the customer acquisition strategy, and the cost structure strategy.
Smart and agile businesses are insight-driven where management decisions are based on criteria and results. This requires teams with clear goals/results and autonomy with systematic experimentation, measurement, and learning. Learning includes a continuous development of one's own working methods and routines. Complementary and circular methods and techniques are Design Thinking, Lean Startup and Agile Development.
With employee-driven innovation, employees actively participate in the development of innovations. These are produced through an open and inclusive innovation process, based on a systematic application of employees' ideas, knowledge and experience. This contributes to developing the company's total ability to innovate.
The Laissez-faire model: Allows local ex-perimentation and use, but no central support
Central control model: The Central IT management decides which lightweight IT initiatives are to be prioritized.
The platform model: Clarified division of responsibilities and tasks between heavy-weight and lightweight IT. It means that heavyweight IT is used as a platform for lightweight solutions and offers APIs for third-party innovations.
The Bimodal model: Lightweight solutions are developed at local units, but put into production in accordance with standards and guidelines set by the central IT department